ABOUT 3 TIER FOOD SERVICES
3 Tier Food Services supply regional Victoria, Southern New South Wales and outer metropolitan Melbourne with a wide range of fresh gourmet foods. The differences between us and other suppliers are that our products are fresh, not frozen, and that your products can be ordered with minimal notice. In addition, our services go beyond mere delivery; something our company take great pride in offering and providing to you.
We are based in Hallam, in the south eastern suburbs of Melbourne. This enables 3 Tier Food Services to provide regular deliveries of fresh product to you, or for your order to be collected from our premises. Our client base is diverse, including Cafes, Restaurants, Supermarkets, General Stores, Delis, Butchers, Schools, Caterers and Fresh Food Retailers to name a few.
100% Australian Business, we are proudly family owned and operated, established in 2004, drawing upon an extensive collective experience in baking industry, servicing over 3000 product lines, premium quality gourmet cakes and desserts, savoury pies and quiche, to name a few.
Besides focusing on quality and taste, we are highly committed to being up-to-date with the latest food trends. We strive to offer a product range that promotes the dietary requirements of our customers and consumers.
As a team, we strive for a Zero Target Error Margin, with a focus on accurate and efficient data entry and excellence in service from all of our staff, who provide the freshest quality product to the market, with utmost priority.
Our team live and work out of the communities they service. They are highly trained food service people who are experienced in the needs of the industry often bakers, chefs, butchers or even publicans who have an unparalleled depth of experience, talent and respect for the food service industry along with a desire to excite and innovate. Our passionate team has the solution that will assist you with your food service needs with gourmet quality products and excellent service our utmost priority.
Meet the team:
Our Management and Staff
With a strong commitment to the personal growth of our staff, we have an equally strong commitment to customer service, believing it is the singularly most important factor in maintaining good customer relationships.”
Alicia – Manager
|Alicia (Former Cafe Owner and Supermarket Background) ensures our business systems operate to an optimum standard. It is imperative that our customers experience a seamless service and can access all facets of 3 Tier Food Services’ with minimum inconvenience.|
Jess and Natalie – Customer Service Managers
|Providing product knowledge and exciting industry ideas, Jess (Retail and Customer Service background) and Natalie (Customer Service and Fleet Management) our Customer Service Managers will assist you to address seasonal demands and tailor your food service requirements to get the most out of our relationship, whether a one off order for a function or a full business rebuild. Jess and Natalie are the "New Customer Liaison Officer" introducing new customers to our range of over 3,000 gourmet products.|
Jess – Purchasing Officer and Stock Control
|Jess (Retail and Customer Service background) ensures all products are supplied correctly in a ‘just in time ordering system’. Jess will advise if a product is unavailable and manage stock control, as 3 Tier Food Services does not warehouse goods until needed for your order.|
Natalie – Accounts Receivable
|Natalie (Customer Service and Fleet Management) ensures your accounts are in order and up to date. She manages your accounts to ensure we provide you an uninterrupted service.|
VICTORIA – Delivery Crew
|Ross (Supermarket and Distribution background), Alan (Customer Services and Distribution), George (Retail and Merchandising background) and Jason (Supermarket and Distribution background) can all assist with product knowledge and excellent service while supporting our customers at the time of delivery.|
TASMANIA – Delivery Crew
|Leroy (Chef) provides the easiest professional delivery service to Northern, Southern and Eastern Tasmania. For Western Tasmanians we have a support service to assist with your deliveries.|
At 3 Tier Food Services, we also strive to make a meaningful difference, with a number of our staff members getting involved in charity fundraisers.
Alicia participated in “Be Brave and Shave” to raise awareness and funds for Blood Cancer and the Leukaemia Foundation.
PASSION PROJECTS- CANCER COUNCIL
We are also active in raising money for the Cancer Council…and having fun!
Please help us to raise valuable funds for the Cancer Council
PASSION PROJECTS- HELPING A FARMER
Additionally, Stephen and Alicia have been assisting a friend for the last 9 year.
This farmer was burnt out in the 2003 fires in Gippsland. After being told that the CFA would be there to support them and due to the remote nature of their Farm, they lost their orchard.
***Thankyou! Just a quick note to thank you for your help with my late order yesterday. Your help was much appreciated. The chocolate ripple cake was delivered this afternoon and look and more importantly tasted beatuiful. I will definitely use your services again and recommend to others. Regards Bernadine. 28/2/18
***Big thanks to the 3 tier team for two fantastic cakes for my 60th Birthday. Edy 8/9/17
***Hey, I use 3 Tier Food Services regularly and love the service, I needed some extra catering last week and at short notice the were great at supplying exactly what I required. Thanks guys. Phillip Island GP Circuit. Deane 18/8/17
Please search 3 Tier Food Services on FACEBOOK and LIKE and SHARE to receive live updated information including NEW products, New Looks or discontinued products, and all the business essentials to run your no stress business relationship with 3 Tier Food Services.
We offer an introduction newsletter system, emailed to you, then features occasional market updates. It informs you of new products and manufacturers, specials, online developments, staff introductions and hints to help you get the most out of your business.
Subscribe to our newsletter.
BUSINESS SUPPORT /MENTORING
Our owner, Stephen, is a second generation baker and pastry cook. Having owned bakeries and cafes in the past, Stephen knows how important your time and money is to you. He has a wealth of ideas and networks he can share with you to help get the most out of your time and to expand your current clientele.
Feel free to submit your questions via facebook, website, email or even over the phone.
We welcome your feedback and ideas on our products, services and trends in the market. Should you wish to contact us on these matters, please go to Contact Us.
“Besides focusing on quality, and taste, we are very committed to being up to date with the latest advances in food technology. And we strive to offer products that promote the nutritional, wellbeing and dietary needs of our customers.”
When we have an employment position available, we advertise on SEEK however we would love you to send your resumes to: firstname.lastname@example.org, when we do not have a listing.
Currently with our Televison advertisement, on Channel 10,11 and 1, we have a Day Drivers position advertised on Seek.